Privacy Policy
HALO & HUE — PRIVACY NOTICE
Halo & Hue respects your privacy and is committed to protecting your personal information. This notice provides a clear, concise overview of how we collect, use, and safeguard your data when you interact with our online store.
1. Who We Are
Halo & Hue is an online jewellery brand founded by two owners, supported by one external web developer. We act as the responsible party for the personal information you provide to us.
2. Information We Collect
We collect only the information necessary to operate our online store and fulfil your orders, including:
Name, email address, phone number, delivery details, billing information (excluding card numbers, which are never stored by us), account login details and order history, cart selections and website activity.
Photos, tags or reviews you choose to share with us on our public social media platforms.
Analytics data from Google Analytics, Meta Pixel and WooCommerce.
3. How We Use Your Information
Your information is used for legitimate business purposes, including:
Processing payments and delivering your order.
Sending order confirmations and delivery updates.
Improving website functionality and customer experience.
Managing customer accounts and purchases.
Sending marketing communications only when you have opted in.
Preventing fraud and ensuring secure transactions.
Providing the necessary details to PUDO for delivery services.
We do not sell or distribute personal information for unrelated marketing.
4. Marketing Consent
Marketing emails or order updates are sent only if you actively choose to receive them via our checkout or website pop-up. You may withdraw consent at any time by unsubscribing.
5. Access to Your Information
Access to personal data is restricted to:
The two Halo & Hue founders.
Our authorised web developer for technical support purposes.
All information is stored securely with appropriate access controls.
6. Secure Payments
Payments are processed through trusted third-party gateways (such as Visa & Payfast).
Halo & Hue does not store or access your card details.
7. Third-Party Service Providers
We only share personal information with third-party providers who assist in operating our business, including:
PUDO (for courier and delivery services).
Payment processors (Payfast).
Google Analytics and Meta Pixel.
WooCommerce platform services.
These parties process information solely for the purposes required to support our services.
8. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to enhance functionality, personalise user experience, and analyse site performance. Cookie preferences can be managed through our pop-up banner or your browser settings.
9. Your Rights Under POPIA
You may at any time:
Request access to your personal information.
Ask us to update, correct or delete your information.
Withdraw marketing consent.
To exercise these rights, please contact admin@hh.easysavvy.co.za.
10. Data Retention
We retain:
Order and financial records for five years to comply with tax regulations.
Marketing information until you choose to unsubscribe.
Analytics data for the duration permitted by each platform.
Some data may be stored on secure servers outside South Africa based on the policies of Google, WooCommerce or other platforms we use.
11. Contact
For privacy queries or data requests, please contact us at:
📧 admin@hh.easysavvy.co.za
